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Smartphone use during a crisis
Finding and managing information, emotions and networks in times of crisis
These workshops explored how, as smartphone users, participants were using mobile and non-mobile media to find and manage
information, emotions and networks during the 2019 – 2020 Australian summer bushfire crisis.
Using 3 creative codesign methods, we mapped the key themes, common feelings and practices that emerged during the group discussions. The exercises, and subsequent mapping, generated discussions about key practices and perceptions of how individuals and their communities care during times of crisis. The following preliminary findings emerged:
- Tactics of care
- Care-at-a-distance
- Care literacies
- Direct and indirect affective witnessing
Read the Workshop Summary Report to find out more.
If you would like to get involved with this project, fill out the form below or reach out to project leaders via the contact info provided alongside each bio.
People
Yoko Akama
Associate Professor, Communication Design Cluster
School: Communication Design
+61 3 9925 2805
RMIT staff profile
yoko.akama@rmit.edu.au
Yoko Akama is a design researcher at RMIT University, Australia. She co-leads the Design and Social Innovation in Asia-Pacific network and Design+Ethnography+Futures research program at RMIT.
Her Japanese heritage has embedded a Zen-informed relational practice to carve a ‘tao’ (path) in design and has published extensively on this topic. This practice is shaped by working with regional communities in Australia in strengthening their resilience for disaster preparedness, and with Indigenous Nations enact their sovereignty and self-determination. She is an Adjunct Fellow of a ecosystem innovation studio, Re:public Japan, and Visiting Fellow at the Centre of Excellence in Media Practice, Bournemouth University. She serves on several editorial boards of international journals, and conference review committees. She is a recipient of several major research grants in Australia and the UK and winner of the prestigious Good Design Australia Awards in 2014.
Caitlin McGrane
School: Media and Communication
Caitlin McGrane is a feminist researcher and activist. Her doctoral research investigates how women’s feelings about their smartphone uses and practices can help challenge normative and misogynistic notions of women’s communications. She leads Gender Equity Victoria’s (GEN VIC) ‘Enhancing Online Safety for Women’ project advocating for better support and conditions for women working in media. In 2018 – 2019 she worked with GEN VIC to design a toolkit and a series of videos encouraging prosocial bystander actions on social media. She has worked on projects with the Victorian Trades Hall Council Women’s Team building an online resource to supplement their Gender-Based Violence in the Workplace training package. Her previous research has explored how witnessing anti-feminist harassment can negatively affect individuals’ willingness to publicly identify as feminist and participate in online spaces.
Larissa Hjorth
Distinguished Professor and Director, Design and Creative Practice
School: Enabling Capability Platforms
Larissa Hjorth is a digital ethnographer, artist, Distinguished Professor and director of the Design & Creative Practice ECP platform at RMIT University. With Professor Heather Horst, she co-founded the Digital Ethnography Research Centre (DERC). Previously, Hjorth was Deputy Dean, Research & Innovation, in the School of Media & Communication (2013−2016). Hjorth served on the inaugural Australian Research Council (ARC) Engagement & Impact Pilot study assessment panel for humanities and creative practice.
Hjorth studies the socio-cultural dimensions of mobile media and play practices in the Asia-Pacific region with an emphasis on interdisciplinary, collaborative and cross-cultural approaches. She has published a dozen co-authored books, edited over a dozen Handbooks/Companions and has over 40 journal articles.
More recently, Hjorth’s work has become concerned with how we can bring creative, social and design solutions to the growing ageing populations and, in turn, how we might consider scenarios of what it means to die well. She is also studying how our “more-than-human” companions can teach us about new media in everyday life. Hjorth’s last book, Haunting Hands (Oxford Uni Press) looked at how mobile media is being deployed in situations of grief and trauma, her previous book explored how art practice can teach us new acumen into the climate change debate.
Hjorth’s books include Haunting Hands (with Cumiskey 2017), Screen Ecologies (with Pink, Sharp & Williams 2016), Digital Ethnography (Pink et al. 2016) Mobile Media in the Asia-Pacific (2009), Games & Gaming (2010), Online@AsiaPacific (with Arnold 2013), Understanding Social Media (with Hinton 2013), and Gaming in Locative, Social and Mobile Media (with Richardson 2014).
Locating the Mobile
Care-at-a-Distance Through Smartphone Practice
This Australian Research Council Linkage with Intel, Locating the Mobile, followed ethnographically 12 households over three years (2014 – 17) within the three purposefully very distinct locations (Melbourne, Tokyo and Shanghai) to gain a sense of cultural differences and similarities with respect to intergenerational use of locative media.
To understand how locative media fit into the rhythms of everyday life — with its mundane routines and intimacies — the researchers went beyond standard interviewing methods. Instead, they developed ethnographic techniques that enabled them to engage empathetically with people’s intimate experiences in mundane life.
View the report here.
If you would like to get involved with this project, fill out the form below or reach out to project leaders via the contact info provided alongside each bio.
People
Larissa Hjorth
Distinguished Professor and Director, Design and Creative Practice
School: Enabling Capability Platforms
Larissa Hjorth is a digital ethnographer, artist, Distinguished Professor and director of the Design & Creative Practice ECP platform at RMIT University. With Professor Heather Horst, she co-founded the Digital Ethnography Research Centre (DERC). Previously, Hjorth was Deputy Dean, Research & Innovation, in the School of Media & Communication (2013−2016). Hjorth served on the inaugural Australian Research Council (ARC) Engagement & Impact Pilot study assessment panel for humanities and creative practice.
Hjorth studies the socio-cultural dimensions of mobile media and play practices in the Asia-Pacific region with an emphasis on interdisciplinary, collaborative and cross-cultural approaches. She has published a dozen co-authored books, edited over a dozen Handbooks/Companions and has over 40 journal articles.
More recently, Hjorth’s work has become concerned with how we can bring creative, social and design solutions to the growing ageing populations and, in turn, how we might consider scenarios of what it means to die well. She is also studying how our “more-than-human” companions can teach us about new media in everyday life. Hjorth’s last book, Haunting Hands (Oxford Uni Press) looked at how mobile media is being deployed in situations of grief and trauma, her previous book explored how art practice can teach us new acumen into the climate change debate.
Hjorth’s books include Haunting Hands (with Cumiskey 2017), Screen Ecologies (with Pink, Sharp & Williams 2016), Digital Ethnography (Pink et al. 2016) Mobile Media in the Asia-Pacific (2009), Games & Gaming (2010), Online@AsiaPacific (with Arnold 2013), Understanding Social Media (with Hinton 2013), and Gaming in Locative, Social and Mobile Media (with Richardson 2014).
The Future of Museum Audiences I
Social Media, Digital Wayfaring and Museum Audiences
This project explored how museums can engage with social media platforms beyond the blunt instrumentalization of hashtags, likes and follows, to co-create and co-future inventive and responsive engagements with and for diverse and intergenerational museum audiences. Deploying the notion of digital wayfaring that acknowledges that digital, social and material worlds are interconnected, the project used ethnographic techniques in the context of the Australian Centre for the Moving Image (ACMI). Ethnography provides insight into practice and lived experience — dynamic processes that big data can’t address.
If you would like to get involved with this project, fill out the form below or reach out to project leaders via the contact info provided alongside each bio.
People
Larissa Hjorth
Distinguished Professor and Director, Design and Creative Practice
School: Enabling Capability Platforms
Larissa Hjorth is a digital ethnographer, artist, Distinguished Professor and director of the Design & Creative Practice ECP platform at RMIT University. With Professor Heather Horst, she co-founded the Digital Ethnography Research Centre (DERC). Previously, Hjorth was Deputy Dean, Research & Innovation, in the School of Media & Communication (2013−2016). Hjorth served on the inaugural Australian Research Council (ARC) Engagement & Impact Pilot study assessment panel for humanities and creative practice.
Hjorth studies the socio-cultural dimensions of mobile media and play practices in the Asia-Pacific region with an emphasis on interdisciplinary, collaborative and cross-cultural approaches. She has published a dozen co-authored books, edited over a dozen Handbooks/Companions and has over 40 journal articles.
More recently, Hjorth’s work has become concerned with how we can bring creative, social and design solutions to the growing ageing populations and, in turn, how we might consider scenarios of what it means to die well. She is also studying how our “more-than-human” companions can teach us about new media in everyday life. Hjorth’s last book, Haunting Hands (Oxford Uni Press) looked at how mobile media is being deployed in situations of grief and trauma, her previous book explored how art practice can teach us new acumen into the climate change debate.
Hjorth’s books include Haunting Hands (with Cumiskey 2017), Screen Ecologies (with Pink, Sharp & Williams 2016), Digital Ethnography (Pink et al. 2016) Mobile Media in the Asia-Pacific (2009), Games & Gaming (2010), Online@AsiaPacific (with Arnold 2013), Understanding Social Media (with Hinton 2013), and Gaming in Locative, Social and Mobile Media (with Richardson 2014).
Jacina Leong
PhD candidate
School: Media and Communication
Jacina Leong is an artist-curator and PhD candidate in the School of Media and Communications, RMIT. Her research explores critical-creative and careful curatorial approaches to social innovation practices by museums and galleries.
Over the past decade, she has worked in hybrid new media spaces, universities, national and international festivals, regional museums and galleries, libraries and schools — to vision and deliver a diverse range of trans-disciplinary engagement programs, via highly collaborative, experimental and site-responsive processes. Most recently, Jacina was curator for Robotronica, project lead and founding member of the Guerrilla Knowledge Unit, guest facilitator of the Future Innovators Summit (Ars Electronica Tokyo Initiative), and co-curator of the provocation, Curating In The Age of Automation (RMIT & Ritsumeikan University, Kyoto).
From 2012 to 2017, Jacina worked at The Cube (QUT), establishing the inaugural STEAM engagement program for school and university students, educators and pre-service teachers. This program involved key collaborations with local, national and international organisations including Ars Electronica, LEGO Education, and Brisbane City Council. She has also worked in public program development at the Ipswich Art Gallery, collaborative learning strategy in universities, gallery management at Jan Murphy Gallery, and was advisor to the inaugural Make Nice at VIVID Festival.
The Future of Museum Audiences II
Museum Engagement, Data and Older Audiences
Building on Phase 1, this project specifically sought to identify and develop socially thick understandings of the (digital and non-digital) experiences and potential opportunities for older adults in the museum sector.
Using a series of postcards aimed at discursive elaboration, we invited audiences to share cups of tea and biscuits as they wrote and discussed their responses. We engaged these audiences to ethnographically and creatively reflect upon how they view the museum as an institution, as a place for belonging, and what they would like their digital (and non-digital) experiences with the museum to involve.
If you would like to get involved with this project, fill out the form below or reach out to project leaders via the contact info provided alongside each bio.
People
Larissa Hjorth
Distinguished Professor and Director, Design and Creative Practice
School: Enabling Capability Platforms
Larissa Hjorth is a digital ethnographer, artist, Distinguished Professor and director of the Design & Creative Practice ECP platform at RMIT University. With Professor Heather Horst, she co-founded the Digital Ethnography Research Centre (DERC). Previously, Hjorth was Deputy Dean, Research & Innovation, in the School of Media & Communication (2013−2016). Hjorth served on the inaugural Australian Research Council (ARC) Engagement & Impact Pilot study assessment panel for humanities and creative practice.
Hjorth studies the socio-cultural dimensions of mobile media and play practices in the Asia-Pacific region with an emphasis on interdisciplinary, collaborative and cross-cultural approaches. She has published a dozen co-authored books, edited over a dozen Handbooks/Companions and has over 40 journal articles.
More recently, Hjorth’s work has become concerned with how we can bring creative, social and design solutions to the growing ageing populations and, in turn, how we might consider scenarios of what it means to die well. She is also studying how our “more-than-human” companions can teach us about new media in everyday life. Hjorth’s last book, Haunting Hands (Oxford Uni Press) looked at how mobile media is being deployed in situations of grief and trauma, her previous book explored how art practice can teach us new acumen into the climate change debate.
Hjorth’s books include Haunting Hands (with Cumiskey 2017), Screen Ecologies (with Pink, Sharp & Williams 2016), Digital Ethnography (Pink et al. 2016) Mobile Media in the Asia-Pacific (2009), Games & Gaming (2010), Online@AsiaPacific (with Arnold 2013), Understanding Social Media (with Hinton 2013), and Gaming in Locative, Social and Mobile Media (with Richardson 2014).
Hugh Davies
Postdoctoral Research Fellow
School: Games
Hugh Davies is an artist, curator and researcher of games and play. His practice explores histories of media devices and cultures of games in the Asia Pacific Region. Awarded a PhD in Art, Design and Architecture from Monash University in 2014, Hugh’s studies in game cultures have been supported with fellowships from Tokyo Art and Space, M+ Museum of Visual Culture and the Hong Kong Design Trust. Hugh is currently a postdoctoral research fellow at RMIT in Melbourne, Australia.
Jacina Leong
PhD candidate
School: Media and Communication
Jacina Leong is an artist-curator and PhD candidate in the School of Media and Communications, RMIT. Her research explores critical-creative and careful curatorial approaches to social innovation practices by museums and galleries.
Over the past decade, she has worked in hybrid new media spaces, universities, national and international festivals, regional museums and galleries, libraries and schools — to vision and deliver a diverse range of trans-disciplinary engagement programs, via highly collaborative, experimental and site-responsive processes. Most recently, Jacina was curator for Robotronica, project lead and founding member of the Guerrilla Knowledge Unit, guest facilitator of the Future Innovators Summit (Ars Electronica Tokyo Initiative), and co-curator of the provocation, Curating In The Age of Automation (RMIT & Ritsumeikan University, Kyoto).
From 2012 to 2017, Jacina worked at The Cube (QUT), establishing the inaugural STEAM engagement program for school and university students, educators and pre-service teachers. This program involved key collaborations with local, national and international organisations including Ars Electronica, LEGO Education, and Brisbane City Council. She has also worked in public program development at the Ipswich Art Gallery, collaborative learning strategy in universities, gallery management at Jan Murphy Gallery, and was advisor to the inaugural Make Nice at VIVID Festival.
Gretchen Coombs
Post Doctoral Research Fellow
School: Design and Creative Practice
Gretchen Coombs is a Post Doctoral Research Fellow in the Design & Creative Practice Enabling Capability Platform at RMIT. She researches socially engaged art practices in the US, the UK and Australia, with a particular focus on how they are practiced in urban contexts. She’s a core member of the Cultural Value and Impact Network (CVIN) and contributes to Creative Care in the School of Art. Gretchen has a PhD in social and cultural anthropology and a MA in visual criticism: her writing uses a combination of ethnographic methods and visual analysis. She is a co-author of Creative Practice Ethnographies (Rowan & Littlefield 2019) and her monograph, The Lure of the Social: Encounters with Contemporary Artists (Intellect 2021 ) is an experimental ethnography about contemporary artists working at the intersection of art, aesthetics, and politics.
News and updates
Workshop: Using your smartphone to access bushfire information
Australia’s bushfire crisis has affected many of us. Smartphones, and the location data they gather, have played an important role in helping Australians stay informed about the loss of property, environment and lives.
If you used your smartphone to access bushfire information, updates, news or social media – we want to hear from you. Read more
People
Caitlin McGrane is a feminist researcher and activist. Her doctoral research investigates how women’s feelings about their smartphone uses and practices can help challenge normative and misogynistic notions of women’s communications. She leads Gender Equity Victoria’s (GEN VIC) ‘Enhancing Online Safety for Women’ project advocating for better support and conditions for women working in media. In 2018 – 2019 she worked with GEN VIC to design a toolkit and a series of videos encouraging prosocial bystander actions on social media. She has worked on projects with the Victorian Trades Hall Council Women’s Team building an online resource to supplement their Gender-Based Violence in the Workplace training package. Her previous research has explored how witnessing anti-feminist harassment can negatively affect individuals’ willingness to publicly identify as feminist and participate in online spaces.
Design & Creative Practice
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