The pandemic has radically transformed how we do things in our life, school, work, and leisure. Digital pivots have rolled out unevenly, amplifying existing inequalities such as digital access and literacy. The present changes are profound enough, but as we move toward a so-called ​“new normal”, impacts will continue to ripple outward, with far reaching effects. The use of digital technology and social media has grown exponentially, raising the need for a fairer normal. This means addressing the challenges of the pandemic in terms of digital innovations for social inclusion.

RMIT has vast expertise in understanding the role of the digital in everyday life. Researchers from the Digital Ethnography Research Centre (DERC), the Centre of People, Organisation & Work (CPOW), the Blockchain Innovation Hub, the Centre for Information Discovery & Data Analytics (CIDDA) and the Centre for Cyber Security Research & Innovation (CCSRI) have many decades of experience building and testing innovative methods around home, work, and social contexts. Using ethnographic techniques that focus on practice and motivation, they can glean insights which complement big data approaches.

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